Refund Policy

Last Updated: March 6, 2025

We strive for complete satisfaction with The Digital Heir. However, if you are not satisfied, you may be eligible for a refund under the conditions below:

14-Day Money-Back Guarantee

Refunds available within 14 days. You may request a refund by contacting Paddle Support. Paddle will process the refund in accordance with their Buyer Terms & Conditions.

How to Request a Refund

Contact Paddle directly via email: help@paddle.com, or visit paddle.net. You will be asked to provide the email address used for your order and your order ID or any relevant receipt details.

Exceptions

If you have already triggered the “final release” of your Encrypted Note (i.e., The Digital Heir has deemed you inactive and delivered your information to your heir), we normally cannot grant a refund, as the core service has been fulfilled. In cases of abuse, fraud, or manipulative behavior (as determined solely by Paddle or The Digital Heir), refunds may be refused.

Refund Processing

Refunds are handled exclusively by Paddle as our Merchant of Record. If approved, refunds typically appear back in your account within 5–10 business days, depending on your payment method.

Chargebacks

If you do not recognize a Paddle charge or have a dispute, please contact Paddle first. Unwarranted chargebacks may result in a ban from future use of The Digital Heir, subject to Paddle’s dispute resolution process.